Each person having a card can use it one time a month at one casino. The Wisdom Steps Casino Discount Card is available for sale at the five Casinos and gift shops listed at the bottom of this page. I myself don’t think I’ll be returning.The new 2022 card is valid for three years. I felt staff didn’t really care about customer service and that’s big for me when I stay somewhere. All in all the experience was just what I said in the point paragraph. We had friends that went here as well with similar complaints. Food itself was bland and turkey “tastes like it came from a can” according to the wife. I heard a lot of complaints about food shortages. I did my second trip and they had potatoes and rolls but everything else was even lower.

When we get to the buffet they were out of potatoes, gravy, low on turkey, salad bar was low on items, no dinner rolls and dressing weren’t marked. We went for the Christmas buffet and had to stand in a massive line (no big deal, it’s Christmas).

The upstairs restaurant on the other hand is a different story. I was told I had to ask for extra toppings and they charge for the toppings Was told it was 20 cents for mayo but never seen it on the bill. Although when I asked what came up my Chicken burger they said it just came with the chicken burger and bun. The restaurant downstairs is very affordable and tasted great. The arcade was great, a little on the small side but has modern games. Upon reading reviews I seen this is a common thing at this hotel. I was told at the front desk that’s why the slides were closed as well because life guards never showed up for work either. wasn’t to upset though as 2 out of the 4 days the person responsible for collecting the admission for the pool “didn’t show up for work” so admission was free. Out of the 4 days we stayed 2 out of the 3 big slides were closed. The pool was nice but when we made the reservation we asked if everything in the pool was going to be open (2 slides go outside the building and back in, We weren’t sure if they would be open in cold weather) and they said everything would be open.

Complaints went unheard by staff as they did nothing about it. we had problems with the room above us and people running around until about 1am the last 2 nights. The room was cheap as we got the good neighbour pricing as we are from Canada and paid the $39 a night. We stayed here over Christmas holidays and have had one of those “you get what you pay for” experiences.

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